A store worth mentioning

I don't know if you have ever had one of those shopping experiences where you just wanted to find the store manager or company owner and hug them, but Sarah and I had such an experience last week and so I sent an email to the Customer Service department today. I encourage you to visit a Please Mum store (or online)!

Dear Please Mum office,

My wife and I were walking through CrossIron Mills mall (Balzac, AB) and stopped by the Please Mum store. My wife remembered a young baby had recently been born in our church and wanted to find an outfit for a baby shower. She found a very cute outfit that was a bit more than we wanted to spend, yet we knew people had been generous with us when our little one(s) were born, so we figured we'd just bite the bullet. As the sales lady was preparing to ring the bill through she drew our attention to a special Mother's Day promotion: get 50% of your bill if you are a mom (or grandmother) with a picture of your children. We knew we did not have any "paper" pictures on hand and yet I suddenly remembered to check my cell phone to see if I had not-deleted some recent pictures of our kids. Thankfully, there were a couple and as we showed them to the sales lady, she kindly commented and rang through the discount. A most pleasurable experience and we were tempted to shop some more to take advantage of this special sale, but decided not to.

More than a pleasurable surprise and nice shopping experience, I want to commend Please Mum for two things. First, the promotion itself is so good and kind in the values it promotes and affirms - that being a mom is a worthwhile calling/vocation and should be honoured and celebrated. In our world today, anything a company can do to encourage this is appreciated. Secondly, the sales lady was so kind and gracious - to mention the sale in the first place, to not have any kind of "prove that's your kid" (not someone else's kid in the picture) attitude. We were taken as being truthful and the sales lady was kind in her comments and accepting of our cell phone pictures as really our children.

I fear that your customer service department likely hears only the complaints of customers. The service we received and the values conveyed by the promotion were so excellent, I wanted to take a moment and email you our appreciation. Your store may have slightly higher prices than other stores, and yet with this kind of customer service and these kind of values, we will be glad to continue giving our business to Please Mum.

With sincere appreciation,
Steven & Sarah Ibbotson